Customer Service Vacancies at Maersk APM Terminals

Maersk Nigeria  Limited is one of the leading shipping industries in the Maritime World. It accounts for majority of the imports in and out of Nigeria.Maersk Logistics is a recently established freight forwarding operation in Nigeria and as such is in the high growth phase of its operation. As a result of this Maersk Logistics is looking for a qualified and experienced Customer Service Executive to ensure the smooth process of receiving clients details/ cargo and delivery of same as well as ensure maximum satisfaction on the part of the customer. The Position: Customer Service Executive –Maersk Logistics. Our Vision & Mission requires that our organization is focused towards our Clients and the Products we deliver to them. The Customer Service Executive will be responsible for attending to and executing all customers queries promptly, supervising and ensuring accuracy of the documentation process thereby delivering the best customer proposition to our customers. Objectives/ Accountabilities: Reporting to the Customer Service Manager- Maersk Logistics, the Customer Service Executive will be overall responsible for • Attending to and executing all customers queries promptly • Co-ordinating with internal departments/ desks within the Container Business (viz. refund and documentation) to ensure customers processes are attended to on time; Operations desks to coordinate product delivery • Liaising with team members to ensure smooth running of all sections • Making necessary improvements in required solution areas • Maintaining and growing all existing accounts • Generating more business from existing customers through regular communication and market updates • Maintaining a good working environment Other Areas of Responsibility: • Supervising and ensuring accuracy of documentation processes e.g. invoices, payments, job files, deliveries and duty calculations before sending out to clients • Supervising and ensuring accuracy of all documentation details sent to client (e.g. berthing details, rotation number and expected time of arrivals (ETAs) • Operations Coordination: - Obtaining details pertaining to container location and duty remittance from operations - Ensuring adherence to seven (7) days delivery target for clients' containers • Sales: Liaise with sales to propose business leads • Finance: Ensure that job costing files are properly closed and correspond with Improved Reliability Information System (IRIS) JOB PROFILE/ REQUIREMENTS • Acceptable level of Selling Skills • Operational understanding of logistics activities pertaining to Customs House Brokerage(CHB) and Drayage business • Capable of working proactively and independently • Result and goal oriented • Good interpersonal and communication skills • General shipping/ logistics knowledge is key! For more information, contact: Uche Okafor Customer Service Manager, Maersk Logistics. ngahrdrec@maersk.com