Adexen is pioneering in HR and Recruitment Process Optimization to service its customers for the positions of Systems Infrastructure Support . All clients enjoy the flexibility of choosing dedicated Onshore, Nearshore, or Offshore services.
Our HR and Advisory consultants have many years experience of working with leading multinationals and large local companies across Africa and other emerging markets. Whether you are considering implementation of a new HR strategy or a move to outsource your resourcing function then our consultants can offer advice on a creative solution to your problem.
Our client Oil & Gas is a fully integrated and efficient downstream player with leading positions in the oil and gas industry.
Adexen Recruitment Agency is mandated by a leading oil and gas (downstream) company to recruit Systems Infrastructure Support in Lagos.
Job Title: Systems Infrastructure Support
Job reference no: 562
Location: Nigeria
Function: IT
Job Description
Systems Infrastructure Support and Help Desk Support:
- Provides support for servers/system administration and support
- Installation/configuration, upgrades and patches of all hardware, operating system, and operational utilities on Windows systems
- Resolving internal customer Issues including connectivity desktop, laptop, black berry and applications, inquiries, including answering calls and emails
- Acts as the 1st level support officer for the IT Team
- Escalates unresolved issues to the Server Administrator or relevant Team members.
- Monitors and ensures all incidents are closed within an agreed set SLAs.
Vendor engagement/performance management, Training and User Development:
- Works with vendors to ensure IT requirements are met
- Monitor the performance of the vendor via Report and feedback of the issue/project.
- Check/Supervise the material provided by Vendor.
- Supervise work done by the vendor and make sure they are done to specification required
- Provide End-Users Training at interval by IT team, Participating as resource person
- Manage and train users on applications and infrastructure access
- Obtain periodic user survey on the efficiency of our support to them
- Participate in research and development of relevant technical solutions.
Requirements
- A Bachelor's Degree or HND In Information Technology, Or Computer Science/Engineering, or related discipline.
- A Minimum of 3yrs Experience in Help Desk Support and Systems Administration.
- Windows System/Server Administration Professional Certification would be an added advantage.
- Good understanding Of Networking, System/Server Administration, IT Service and Incident Management.
- Microsoft Certified IT Professional and/or relevant System/Server Administration Professional Certification
- Help-Desk Support skills and Hardware maintenance skills
- Good understanding Of Networking and Troubleshooting Skills
- PBX Telephone/Intercom Administration.
- Critical Thinking.
Remuneration
- Attractive package.
Application Closing Date
Not Stated.
Method of Application
Interested and qualified candidates should:
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